Description: This guide applies to some new products. If P2P shows as online, but you are unable to add devices to DMSS or SmartPSS Lite, you can try the following methods to resolve the issue. List of potential affected items. Step by S...

Description: We have recently discovered that some firmware may experience random disconnection issues with this camera model. Therefore, we are issuing this notice to guide everyone in performing a camera firmware upgrade. Caution:  If y...

System can not detect hard disk. There are following possibilities: HDD is broken. HDD ribbon is damaged. HDD cable connection is loose. Main board SATA port is broken. HDD is not compatible. Insufficient power. Solutions Reboot Device. Di...

There are following possibilities: Sensitivity is too low, or Threshold too high. Most third-party cameras will not have the full capabilities, like motion detection, to work. Check if firmware of Recorder and IP camera is current....

There are following possibilities: HDD is broken. HDD ribbon is damaged. HDD cable connection is loose. Main board SATA port is broken. HDD is not compatible. Insufficient power. Solutions Reboot Device. Disconnect the hard drive from the d...

Description This guide will show the method of changing XVR/NVR resolution through the web interface when monitor has no output display. Prerequesties PC or Laptop Wires and ConfigTool POE switch (Used on this guide, not neccess...

Worry about strangers hanging around and trying to get in office? Feel inconvenient to find your ID card to get access? Here's the right solution for you: Facial Access Control Terminal.

DDNS (Dynamic DNS/DynDNS) is a method of automatically updating a name server in the Domain Name System (DNS), often in Not Real Time, with the active DDNS configuration of its configured hostnames, addresses or other information. If DDNS is not w...

Whenever the DVR reboots an entry is created in the Log, Information>Log. In the log the entry will list "Reboot with flags" or "Reboot Symbol". It will show a code telling you why the camera rebooted. Please see the list below: Boot Codes 0x0...

Check that HDD is detected by NVR. "Record Status" is set to, "Enabled" on all channels. Check, "Record Schedule" and ensure your desired recording is enabled; Motion, Schedule, or Alarm Recording. Recorded file has been overwritten. File is in ...

Description Follow the instructions below to connect a compatible IP camera with a Dahua NVR Prerequisites 3rd Party ONVIF Capable IP Camera. IP address of 3rd Party Camera. Ports used by 3rd Party Camera User Name and Password to 3rd Party C...

Log into the web interface of the device Click the Menu icon in the top left of the page Select Account Click Add User The Add User menu will appear. Use this window to ill out full user details User...

Step by Step Instructions Method 1: This first method is extremely simple if all the cameras are still set to default credentials and settings. We will do a device search on the network and add them with a click of a button First go to Camera&g...

The displayed video is not full in the monitor. Please do the following: Check your physical connections from the system to the monitor. Check your aspect ratio. If a VGA connection, ensure the screws are tight. For the VGA ...

A short video helps you to understand the difference between traditional motion detection and new AI smart motion detection plus.

How to Add a Hikvision Camera to a Dahua NVR NOTE ONVIF must be enabled on the Hikvision camera before trying to add the device to a Dahua recorder. => Enable "HIkvision-CGI" Set, "Hikvision-CGI Authentication" to, "digest/basic"...