What can I do if unable to connect to eyeonet device via P2P (device is offline)
      • 14 Feb 2022
      • 1 Minute to read
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      What can I do if unable to connect to eyeonet device via P2P (device is offline)

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      Article Summary

      1. Phenomenon

      When trying to connect NVR via P2P, the error message is device is offline.

      1. Analysis Check whether the settings of UPNP/NAT/Port are correct.

      NAT setting:

      Website:
      image.png

      On NVR:
      image.png

      UPNP setting:

      Website:
      image.png

      1. Solution Confirm the setting of UPNP/NAT/Port are correct. If all the information is correct, still unable to connect the device, please contact technical support for further analysis.

      Tags: P2P