What can I do if unable to connect to eyeonet device via P2P (device is offline)
  • 14 Feb 2022
  • 1 Minute to read
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What can I do if unable to connect to eyeonet device via P2P (device is offline)

  • PDF

  1. Phenomenon

When trying to connect NVR via P2P, the error message is device is offline.

  1. Analysis Check whether the settings of UPNP/NAT/Port are correct.

NAT setting:

Website:
image.png

On NVR:
image.png

UPNP setting:

Website:
image.png

  1. Solution Confirm the setting of UPNP/NAT/Port are correct. If all the information is correct, still unable to connect the device, please contact technical support for further analysis.

Tags: P2P