What should I do when eyeonet devices cannot record?

  • Published on Feb 14, 2022
  • 1 minute(s) read
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  1. Phenomenon

When you try to playback, you may get “No Record Data” error; or there is no progress bar.
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  1. Analysis

  2. Record configuration is incorrect. Record Schedule is not working. In N9000 "Function Panel->Record->Mode Settings", there are two record modes: Manual and Auto. The default record mode is Auto.

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  1. Record Schedule is only working when Record Mode is Manual. If there is no schedule for Manual record, it cannot record.

  2. The disk is offline. Under Start -> Settings -> Disk -> Disk Management, the disk is not showing up in the disk list.

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  1. Solution

  2. If manual record is enabled, please go to Start -> Settings -> Record -> Record Schedule -> Edit Schedule. There you can set Record Schedule for each camera.

  3. If the disk is not in Disk Management interface, please try to restart the disk or replace another disk.

  4. If the Status is not RW, please click Formatting the disk. After formatting the disk, disk Status should be RW. Please check whether you can record.
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    Note: It is suggested to format disk before recording.