---
title: "What can I do if unable to connect to eyeonet device via P2P (device is offline)"
slug: "what-can-i-do-if-unable-to-connect-to-eyeonet-device-via-p2p-device-is-offline"
updated: 2022-02-14T16:14:43Z
published: 2022-02-14T16:14:43Z
canonical: "ametawiki.ametagroup.com/what-can-i-do-if-unable-to-connect-to-eyeonet-device-via-p2p-device-is-offline"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://ametawiki.ametagroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What can I do if unable to connect to eyeonet device via P2P (device is offline)

1. Phenomenon

When trying to connect NVR via P2P, the error message is device is offline.

1. Analysis Check whether the settings of UPNP/NAT/Port are correct.

NAT setting:

Website: ![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-7COXT3OQ.png)

On NVR: ![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-I5SONZ68.png)

UPNP setting:

Website: ![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-71NJQPFC.png)

1. Solution   Confirm the setting of UPNP/NAT/Port are correct. If all the information is correct, still unable to connect the device, please contact technical support for further analysis.

Tags: P2P