---
title: "How to resolve the issue of being unable to unlock the door from the monitor"
slug: "intercom-unlock"
updated: 2024-09-23T22:22:49Z
published: 2024-09-23T22:22:49Z
canonical: "ametawiki.ametagroup.com/intercom-unlock"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://ametawiki.ametagroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to resolve the issue of being unable to unlock the door from the monitor

:::(Error) (Note:)
If you have multiple VTHs, the following steps must be done on the main VTH. 
:::
* * *
**Step by Step Instructions：**
1. To solve the issue, let’s go to the "Setting" on the monitor. 
![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-3EWUUGGO.png){height="" width=""}
2. Tap the small triangle icon in the bottom-right corner of the screen.
![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-5S0NHEF7.png){height="" width=""}
3. Tap the "Project Settings".
![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-1CZET1YN.png){height="" width=""}
4. Enter the password of the VTH and tap the "OK" button.
![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-1AYGC8SH.png){height="" width=""}
5.	Once you access the Project Settings, tap the "Device Settings" icon from the list on the right.
![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-2KRQ3HSV.png){height="" width=""}
6.	 Disable the Main VTO, then enable it again. This should resolve the issue of being unable to unlock the door.
:::(Error) (Note:)
If you have multiple VTOs, disable and enable the Sub VTO(s) first, then disable and enable the main VTO last.
:::
![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-5KHZWRV8.png){height="" width=""}

7.	Now you can unlock the door by taping the door icon.
![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-A579YY1H.png){height="" width=""}

![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-UJF9K6M1.png){height="" width=""}