--- title: "How to Update Device Firmware" slug: "how-to-update-device-firmware" updated: 2024-11-29T23:07:53Z published: 2024-11-29T23:07:53Z canonical: "ametawiki.ametagroup.com/how-to-update-device-firmware" excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://ametawiki.ametagroup.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Update Device Firmware ### Description There are two methods to upgrade the firmware: 1. If the device is connected to the **Akuvox Cloud**, update it directly from the Cloud platform. 2. Download the firmware file from the Akuvox official website and upload it through the **device's** **web portal**. **Note:**Some Akuvox devices have multiple hardware versions. Therefore, it is important to confirm the device's hardware version before upgrading. ### Confirm Device Hardware Version Before Upgrading #### Check via Device Label The hardware version can be checked on the device's back label. "V2.0" on the back label represents hardware version 2 and "V3.0" represents hardware version 3. ![A diagram of a product label Description automatically generated](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/how-to-update-device-firmware-image-hrlh3pc2.png) **Exception** - R20A V3.0 represents hardware version 2. - R20A V5.0 represents hardware version 3. ![A comparison of a product label Description automatically generated](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/how-to-update-device-firmware-image-rkocma7g.png) #### Check through the device's web interface Device hardware can also be checked on the device web interface. 1. Log into the device web interface. The default username and password are **both****admin**. 2. Navigate to Status > Basic > Product Information interface. ![A screenshot of a product Description automatically generated](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/how-to-update-device-firmware-image-8l404w1b.png) Hardware Version: - 20.X is hardware version 1. - 220.X is hardware version 2. - 320.X is hardware version 3. ### Upgrade Through the Akuvox Cloud 1. Click the 'Upgrade' button in the sidebar, then click the 'New' button. ![A screenshot of a computer Description automatically generated](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/how-to-update-device-firmware-image-je3mf97d.png) 2. In the Upgrade Strategy Creation window, fill in the form, ensuring you select the correct hardware version. Then, choose the firmware you want to upgrade to from the drop-down menu. Select your device, choose the upgrade time, enable the 'Reset After Upgrade' feature, and click the 'Submit' button. ![A screenshot of a computer Description automatically generated](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/how-to-update-device-firmware-image-5bt71q4d.png) ### Upgrade on Device Web Interface #### Acquire the Latest Firmware 1. Visit the website: [https://knowledge.akuvox.com/v1/en](https://knowledge.akuvox.com/v1/en) 2. Click on **Firmware & Tool** to go to the specific category of firmware. ![A screenshot of a computer Description automatically generated](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/how-to-update-device-firmware-image-0mbmp3fq.png) ![A screenshot of a computer Description automatically generated](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/how-to-update-device-firmware-image-c169mqtk.png) 3. Click on the desired **category** to display all the latest firmware. 4. Click on the desired device firmware and go to the **Google Drive interface**. 5. Click ![](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/how-to-update-device-firmware-image-0jli73ob.png) to open the menu bar and download the firmware **.zip** or **.rom** file. ![A screenshot of a computer Description automatically generated](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/how-to-update-device-firmware-image-meijbyta.png) **Note**:.zip is for the Android system, and .rom for the Linux system ### Upgrade on Device Web Interface 1. Log in to the device's web interface (IP address). The default username and password are 'admin.' **Note:** You can find the IP address on the Akuvox cloud platform or using the IPScanner software. ![A screenshot of a computer Description automatically generated](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/how-to-update-device-firmware-image-qj3tvyix.png) 2. Navigate to Upgrade > Basic. Click 'Select File' to import the firmware from the local drive, then click 'Submit'. ![A screenshot of a computer Description automatically generated](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/how-to-update-device-firmware-image-finwt4om.png) **Caution:** When upgrading, do not close or refresh the upgrading window. 3. After the upgrade, check whether the device version is updated on **Upgrade > Basic** interface. ![A screenshot of a computer Description automatically generated](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/how-to-update-device-firmware-image-jgts6k1v.png)