---
title: "How to Unbind a Device from a Hikvision Account"
slug: "how-to-unbind-a-device-from-a-hikvision-account"
updated: 2026-01-14T19:07:30Z
published: 2026-01-14T19:07:30Z
canonical: "ametawiki.ametagroup.com/how-to-unbind-a-device-from-a-hikvision-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://ametawiki.ametagroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Unbind a Device from a Hikvision Account

1. Open the Hik-Partner Pro app on your phone, then go to the Toolkit page from the bottom menu.  

![Image](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-FAY3ND6X.png)  

2.Click on “Online Support Case” and create a new case.  

a. Select Device Unbinding.  

b. On the next page, choose Other.  

c. Fill in the form, then click Confirm.  

![Image](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/f11b587527e914d9024d1be352a92bcb.png)  

3.Hikvision will reply in 30 minutes during business hours.(Monday-Friday)during 8:30 AM - 5:00 PM Eastern Time Zone. Submitting outside of business hours, they will reply on next business day.