---
title: "How to reset password for door phones"
slug: "how-to-reset-password-for-door-phones"
updated: 2022-09-12T21:51:35Z
published: 2022-09-12T21:51:35Z
canonical: "ametawiki.ametagroup.com/how-to-reset-password-for-door-phones"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://ametawiki.ametagroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to reset password for Akuvox intercom

## 1. Reset by Device Screen

A. Please enter 9999 in the dial page, then enter 3888 into the project setting interface. B. Choose Restore, then Confirm to reset. ![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-LNAIQZO1.png)

## 2. Reset password via Akuvox Cloud

```
 If the device is connected to Akuvox Cloud, then you can use autop parameters to reset the password:
```

A. Go to the device **info** page, click the ‘**Info**’ button. ![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-E38THYEE.png)

B. On the device Info page, click the Setting button; ![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-WH1LBX9L.png)

C. On the Settings page

Fill in auto provision parameter: **Config.Settings.WEB_LOGIN.Password = admin** Click Once **Autop** button Click **Submit** to apply the changes; ![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-T49CF7XY.png)

D. If changes are **not** applied immediately, please **reboot** the phone;

## 3. Reset password via device web portal

It only available on Akuvox door phone, with new firmware.

A. Use **device IP** to login its web portal, change the ID to **9958** ![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-Q02UCJ6O.png)

B. Click **Export** to export the device key. ![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-SBNOLRGU.png)

C. The tool will search the device automatically. ![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-ZIG2RLEH.png)

D. Please send this file to our ***technical support team*** or ***jerry@ametagroup.com*** or your ***sales representative*** to generate and ***unlock.bin*** file for you (please allow 1 or 2 days for this process. Don't lost your password!)

E. Click Choose File to import ***unlock.bin*** file, Click **Import** button to **import**; ![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image-X7FX1NNM.png)

F. The password will be reset to admin;