---
title: "How to factory reset IP camera ?"
slug: "how-to-factory-reset-ip-camera-new"
updated: 2026-08-13T19:05:51Z
published: 2026-08-13T19:05:51Z
canonical: "ametawiki.ametagroup.com/how-to-factory-reset-ip-camera-new"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://ametawiki.ametagroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to factory reset IP camera ?

Description This guide will show 2 methods of defaulting new-generation IP cameras by Hardware reset button OR ConfigTool.

Method 1 - Hardware Reset

Long-press the reset button for 10 seconds when the camera is powered up. Then the camera will default itself.

![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image%28361%29.png)

Note: Reset button may locate at the sides. If you can't find IPC Reset Button, then this camera is an old type.

Method 2 - ConfigTool

Step1 Open ConfigTool and find reset button as below

![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image%28362%29.png)

Another Reset spot for the New version of ConfigTool, we click to agree with the statement.

![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image%28363%29.png)

Step2 Click Ok, reset with an XML file.

![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image%28364%29.png)

Step 3 Export the file to a defined Path

![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image%28365%29.png)

Step 4 Email us the exported file.

Here is the list you can email to:

support@ametagroup.com

Note: Don't forget to attach your company name, and of course, the exported file.

Step 5 Wait to get the email back with the attached file call "result.xml". Then input to ConfigTool.

![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image%28366%29.png)

Step 6 Hit Next and Create new password for IP camera. ![image.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/image%28367%29.png)