---
title: "Factory Reset Intercom Devices"
slug: "factory-reset-intercom-devices"
updated: 2024-11-25T19:23:58Z
published: 2024-11-25T19:23:58Z
canonical: "ametawiki.ametagroup.com/factory-reset-intercom-devices"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://ametawiki.ametagroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Factory Reset Intercom Devices

## Watch On

[Factory Reset Akuvox Devices](https://youtu.be/8gOaxBu_n-0)

## **Reset Devices on Akuvox Cloud Platform**

When the device is connected to the SmartPlus Cloud, you can reset it directly on the management portal.

### **Note**

The following device models with specific firmware versions or higher support resetting from the Cloud:

- S539: 539.30.10.109
- X916: 916.30.10.116
- X915 V1: 915.30.10.110
- X915 V2: 2915.30.10.106
- X912: 912.30.11.29
- E12 V2.0: 312.30.10.102
- R29: 29.30.10.103
- R20 V5.0: 320.30.10.223
- A01/A02: 101.30.10.108
- A03: 103.30.10.111
- A05 V2.0: 205.30.10.104
- A08: 108.30.1.16
- A094: 92.30.10.112

## For Installers

Take a community project as an example.

1. Log into the Akuvox Cloud platform with an installer account.

2. Click![](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/factory-reset-intercom-devices-image-4r34fvan.jpg)of the target community on the **Sites** module.

3. Click **Intercom Devices** and search for the device by its MAC, device name, SIP number, or owner’s name.

4. Click ![](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/factory-reset-intercom-devices-image-gluuklk5.jpg) of the target device.

![](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/factory-reset-intercom-devices-image-cjbpjbdd.jpg)

5. Click **Settings** and click **Reset** .

![](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/factory-reset-intercom-devices-image-yx9vibh0.jpg)

## For Property Managers

1. Log into the Akuvox Cloud platform with a property manager account.

2. Click **Devices** and search for the target device.

3. Click ![](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/factory-reset-intercom-devices-image-2866ia0v.jpg) of the target device.

![](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/factory-reset-intercom-devices-image-y9ftltvb.jpg)

4. Click **Settings** and click **Reset** .

![](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/factory-reset-intercom-devices-image-2vpvt32e.jpg)