---
title: "Solution for NT-AP-5G-300-DIP PoE port communication failure"
slug: "ap-2"
updated: 2025-07-07T15:08:08Z
published: 2025-07-07T15:08:08Z
canonical: "ametawiki.ametagroup.com/ap-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://ametawiki.ametagroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Solution for NT-AP-5G-300-DIP PoE port communication failure

## Description

> **Our testing has found that there is a chance the PoE output port on the AP may fail to communicate with the network port on the PoE injector. This issue can be resolved by upgrading the following firmware.**

---

          Model

          

NT-AP-5G-300-DIP

## Step by Step instruction

1. Use any third-party IP tool to search for the AP's IP address ![ab7b59dd9414af25e9bced4675cfdd1.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/ab7b59dd9414af25e9bced4675cfdd1.png)
2. Go to System--Firmware Upgrade. ![95946ca1ace2d54a900e60cd2bd11dd.png](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/95946ca1ace2d54a900e60cd2bd11dd.png)

          Firmware Download

          

[2025030400-DIP1.0.76-todaair_td9344-squashfs-sysupgrade.bin](https://cdn.document360.io/698fbf35-46b1-42c8-9a01-0506761ce4e8/Images/Documentation/2025030400-DIP1.0.76-todaair_td9344-squashfs-sysupgrade.bin)